Shipping & Delivery Policy

Effective Date: April 8, 2025

Thank you for shopping at ZoeNails.in! We are committed to ensuring a smooth and reliable shipping experience for all your nail care essentials. Please read our shipping policy carefully:

1. Order Processing Time

  • All orders are processed within 6–7 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Time

  • We offer Standard and Expedited shipping options.

    • Standard Shipping: 6–7 business days.

    • Expedited Shipping (if available): 10–14 business days.

  • Delivery time may vary based on location, weather, and courier operations.

3. Shipping Rates

  • Shipping costs are calculated based on the weight of the products and the destination.

  • Final shipping charges will be displayed during checkout before payment confirmation.

4. Order Tracking

  • Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number.

  • You can track your shipment using the courier’s official website with the provided number.

5. Shipping Locations

  • We currently ship to addresses within India.

  • Please ensure that your shipping address is accurate and complete to avoid delays or returns.

6. Delays & Exceptions

  • While we aim to ship on time, delays may occur due to:

    • Weather conditions

    • Logistics provider issues

    • Peak seasons

  • We appreciate your patience and understanding in such cases.

7. Address Accuracy

  • Customers are responsible for providing correct shipping details at checkout.

  • ZoeNails.in is not liable for orders sent to incorrect or undeliverable addresses.

8. Lost or Missing Packages

  • If your package shows as “delivered” but is not received:

    • First check with your local post office or neighbors.

    • If unresolved, contact us using the details below, and we’ll assist you.

9. Return Due to Incorrect Address

  • If a shipment is returned to us due to incorrect or incomplete address:

    • You may be charged an additional shipping fee for resending the package.

Customer Support

📧 Email: support@zoenailsindia.com
📞 Phone: +91-8377822227, +91-7011426622

By placing an order on ZoeNails.in, you agree to the terms in this Shipping & Delivery Policy.